MAKEUP POLICY

• If your student is enrolled in 8 or more consecutive classes and has an excused absence, we will be happy to try and schedule ONE makeup class.

• If you intend on missing any classes, notify the office in advance (at least 24 hours) so that we may use your swim slot for a make-up for another student. You may email your intended absence or call our office.

• Makeups will only be offered when you give prior notice that you will be absent.  We do not book makeups for unexcused absences.

• All make-ups will expire within a month from the day of the missed class. If The Therapy Gym must cancel a class, a make-up class may be scheduled. In the event an instructor is unable to teach, we reserve the right to substitute an instructor without any prior notice.

• Your request for a makeup must be greater than 3 days before your desired class. To schedule a make-up, email us with your availability over the next 3 days.  You will receive an email response.

• If the gym is closed for a holiday, we reserve the right to pick a day and time for makeup classes. 

• Please read the following carefully:

• Makeup requests can only be submitted by emailing swim@thetherapygym.com or texting us at (551) 284-6305 

• Specific instructors or times are not guaranteed for make-ups.

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SICKNESS

• If your child is sick;

• fever, vomiting/diarrhea, cough/ congestion, pink eye, sore or rash on the skin including chickenpox, itching and scratching of the head or scalp including lice, had contact with anyone with COVID-19 or COVID -19 symptoms in the past 14 days 

•  please notify us within at least 24 hours of your regularly scheduled swim lesson. If we receive notification for an excused sick absence as per our terms, then we would issue a makeup as per our makeup policy. 

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CANCELLATIONS, REFUNDS AND CREDITS

• If initial registration is not done before the first of the month, and you join in the middle of the month, the month will be prorated and the next month will be charged on the 1st of the month. Tuition is charged on the 1st of every month for that month.

• A 30-day written notice via email is required to cancel your classes.  You may email us at swim@thetherapygym.com

• For the first class only, a trial class is allowed and will be charged for the one class only.

• If an instructor is out, The Therapy Gym will provide a substitute instructor.

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PAYMENT

• Full payment is due on the 1st of the month for that month. A credit card is required to be kept on file at the time of registering.  

• We do offer a 10% discount for siblings for monthly registration only (not for trial classes)

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NO EATING

• We ask that any food/drink brought by clients be kept in the waiting area ONLY.  We kindly ask that you take any food with you and clean up any mess in the waiting area.

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SAFETY

• All students must be accompanied by an adult at all times when entering and departing the building and during the swim program.

• NO ONE may enter the pool or treatment areas unless accompanied by a staff member. 

• This is both for a common courtesy to prevent the interruption of an ongoing session and for the general safety.  Our equipment can be dangerous to those who use it or others in the area of equipment use.  Because of this, we cannot permit siblings and/or parents to walk through our facility or to use equipment during a child’s treatment time.

• Our waiting room should be able to provide a sufficient area for family/friends to wait.

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DRESSCODE

• Swim shorts for boys, 1 piece or 2 piece bathing suit for girls

• If your child prefers goggles please provide, bring your own towel

• We do not have a shower but have bathrooms and changing rooms

• Children and toddlers 3 years old and younger, or not toilet trained must wear water diapers or they will not be allowed to swim.

• Children who are potty trained, need to be escorted to the bathroom by a parent or guardian or they need to be able to Independently toilet themselves 

• Arrive wearing bathing suit under clothes ready to swim